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Customer Service Jobs in Gurgaon - Alight Solutions

Customer Service
Alight Solutions
0 to 2 Years
259000 - 330000 Per Year
Alight Solutions
Last Date 02 Sep 2017

Alight Solutions - Job Details

Date of posting: 04 Jul 17
  • Alight Solutions is looking for a Customer Experience Specialist
  • We are looking for smart professionals with a great attitude to make every single client interaction delightful.
Your Impact As A Customer Experience Specialist
  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Identify, share and support operational improvements
  • Education
  • Graduates in B.Com, B.A,BCA, BBA,BHM, BSc (Except B.Sc. IT, B.Sc Stats, Maths Hons & Eco Hons)
  • (No Full-time MBA) No MCA.B Tech, BE, B Ed MBA) No MCA.B Tech, BE, B Ed
  • You bring knowledge & expertise
Required Experience
  • Experience –0- 2 yrs.
  • Excellent communication skills
  • Should be flexible to work in rotational shifts
  • Proficient in computer usage and Basic knowledge on MS Office.
  • Defined career roadmap which offers growth opportunities
  • Performance based incentive program
  • Investment in talent development and skills enhancement
  • Work life balance with 5 day work week and weekends off
  • Collaborative environment with best in class professionals
  • Focus on colleague engagement and fun@work
  • Depends on Process/Client alignment LOCATION – GURGAON & NOIDA
  • Full-time MBA) No MCA.B Tech, BE, B Edon MS Office

Hiring Process : Face to Face Interview

About Alight Solutions

Alight Solutions is the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Alight Solutions recruiting Customer Service Experienced(0 to 2 Years) candidates in Gurgaon. The Alight Solutions vacancies for Customer Service is filled through Face to Face Interview etc.
Alight Solutions jobs for Experienced(0 to 2 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 2 Years) candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, BFA, PG Diploma, MSc, M Phil / Ph.D, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 to 2 Years) candidates applying for Customer Service should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Alight Solutions recruitment, Experienced(0 to 2 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Alight Solutions and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Alight Solutions and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.