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Customer Service Jobs in Gurgaon - Alight Solutions

Customer Service
Alight Solutions
0 to 2 Years
259000 - 330000 Per Year
Alight Solutions
Last Date 02 Sep 2017

Alight Solutions - Job Details

Date of posting: 04 Jul 17
  • Alight Solutions is looking for a Customer Experience Specialist
  • We are looking for smart professionals with a great attitude to make every single client interaction delightful.
Your Impact As A Customer Experience Specialist
  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Identify, share and support operational improvements
  • Education
  • Graduates in B.Com, B.A,BCA, BBA,BHM, BSc (Except B.Sc. IT, B.Sc Stats, Maths Hons & Eco Hons)
  • (No Full-time MBA) No MCA.B Tech, BE, B Ed MBA) No MCA.B Tech, BE, B Ed
  • You bring knowledge & expertise
Required Experience
  • Experience –0- 2 yrs.
  • Excellent communication skills
  • Should be flexible to work in rotational shifts
  • Proficient in computer usage and Basic knowledge on MS Office.
  • Defined career roadmap which offers growth opportunities
  • Performance based incentive program
  • Investment in talent development and skills enhancement
  • Work life balance with 5 day work week and weekends off
  • Collaborative environment with best in class professionals
  • Focus on colleague engagement and fun@work
  • Depends on Process/Client alignment LOCATION – GURGAON & NOIDA
  • Full-time MBA) No MCA.B Tech, BE, B Edon MS Office

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 2 Years )

About Alight Solutions

Alight Solutions is the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Alight Solutions recruiting Customer Service Experienced(0 to 2 Years) candidates candidates nearby Gurgaon.Alight Solutions vacancies for Customer Service is recruited through Written-test, Face to Face Interview etc.
Alight Solutions Company recruits a lot of Experienced(0 to 2 Years) candidates candidates every year based on the skills BPO, Call Center, Customer Care Executive. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, BFA, PG Diploma, MSc, M Phil / Ph.D, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Gurgaon can apply for Customer Service position in Alight Solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Alight Solutions recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Alight Solutions and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Alight Solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Alight Solutions and near your city and get a secured career.