Customer Service Jobs in Gurgaon - Alight Solutions
Job Description
- Alight Solutions is looking for a Customer Experience Specialist
- We are looking for smart professionals with a great attitude to make every single client interaction delightful.
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
- Education
- Graduates in B.Com, B.A,BCA, BBA,BHM, BSc (Except B.Sc. IT, B.Sc Stats, Maths Hons & Eco Hons)
- (No Full-time MBA) No MCA.B Tech, BE, B Ed MBA) No MCA.B Tech, BE, B Ed
- You bring knowledge & expertise
- Experience –0- 2 yrs.
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office.
- Defined career roadmap which offers growth opportunities
- Performance based incentive program
- Investment in talent development and skills enhancement
- Work life balance with 5 day work week and weekends off
- Collaborative environment with best in class professionals
- Focus on colleague engagement and fun@work
- Depends on Process/Client alignment LOCATION – GURGAON & NOIDA
- Full-time MBA) No MCA.B Tech, BE, B Edon MS Office
Job Particulars
Education M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, BSW
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id320192
Job Category Tech Support
Locality Address
State Haryana
Country India
About Company
Alight Solutions is the leading provider of benefits administration and
cloud-based HR and financial solutions, we enhance work and life through
our service, technology and data. Our 22,000 colleagues across 14
global centers deliver an unrivaled consumer experience for our clients
and their people. We are Alight. Reimagining how people and
organizations thrive.
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