Customer Service Jobs in Gurgaon,Mumbai - Meat & Spice Pvt Ltd

Customer Service

Meat & Spice Pvt Ltd

0 Years

15000 - 25000 Monthly

Expired

Posted: 29 Oct 18

Job Description

Responsible for taking inbound calls and making outbound calls to the customers.
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Adhere to SOP, Quality guidelines set for the process.
Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them.
Must be on time, and have good attendance
Other duties and special projects as assigned

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Written-test, Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id500983

Job Category Diploma , Tech Support , Analyst / Analytics , Logistics / Transportation

SkillsCustomer Care Executive Customer Relationship Customer Service Inbound Calling Outbound Sales

Locality Address

State Haryana, Maharashtra

Country India

About Company

Meat & Spice Pvt. Ltd. is a young organization in the Restaurant & E-Commerce space. We're looking for enthusiastic young people with strong interpersonal skills and an ability to build rapport with customers to work as a Customer Relationship Executive in our team. We have both an online store as well as tie-ups with multiple restaurants & hotels.

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