Customer Service Jobs in Mumbai - V-Konnect Associates

Customer Service

V-Konnect Associates

0 to 3+ Years

Not disclosed

Expired

Posted: 30 Mar 20

Manage Issues and Maintain complete relationship record for assigned customer accounts
Enhancing customer wallet size
Profiling Customer to increase wallet share Engaging to capture customer banking habits and inducing to make the primary relationship
Ensuring customer scoping being done with need-based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordingly
Service to the Sales approach established for deepening relationship with family members and associates which have been grouped together
Acquisition of New To Bank Customers
To acquire new to bank customers from leads generated through marketing channel and various campaigns
Referrals generated from existing customers
Penetration of products across family groups
Customer Query and Complaint resolution
Ensure query resolution of the customers by coordinating with service and operations team
Resolving all complaints received from preferred customers within the stipulated TATs
Fulfilment of other objectives
To actively participate and contribute in fulfilment of other time-bound objectives that department or organisation may initiate from time to time.