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Customer Service Jobs in Mysore - Swedish ME Steel Private Limited

Customer Service

Swedish ME Steel Private Limited
Expired

Posted: 19 Apr 21

Job Description

About Swedish ME Steel Private Limited
Swedish ME Steel is a leading provider of special steel and complete maintenance solutions in the Middle East and Indian subcontinent with over 20 years of experience in the region. With the head office in the UAE with customers spread across the region, Swedish ME Steel offers highly local and highly technical service. This is made possible with experienced and qualified professionals. Swedish ME Steel serves a wide range of customers in segments including mining, cement and concrete industry, steel and aluminum production, automotive, heavy transport, molding, and oil and gas. Close cooperation with customers achieves more efficient production, better cost analysis, and longer service life.
About the internship
1. Serve as the first point of contact for all sales-related activities by responding to all phone and email inquiries in a timely and efficient manner.
2. Follow up generate sales leads
3. Attract potential customers by answering standard product and service questions.
4. Prepare all sales related documents including quotations, invoices, delivery notes, certificates.
5. Resolve questions and service issues for customers via phone, email and text
6. Maintaining accurate records on all current and potential customers as well as a log of all communications.
7. Maintaining product inventory report monthly and preparation MIS report
8. Follow up and monitoring of payments, prepare statement of accounts for customers, coordinate with field sales on collection.
9. Prepare product or service reports by collecting and analysing customer information
10. Conduct feedback calls in a timely and professional manner to ascertain the customer's experience with Swedish ME Steel and the products offered.
11. Identify and report customer concerns to the Regional Sales Engineer for further action.
12. Weekly planning session with field sales and logistics.
13. Take on a variety of projects with fellow team members and complete them successfully.
14. Resolve all inbound and outbound support requests per established guidelines
15. Conduct all business within the scope of Swedish ME Steel company policies & procedures.
Skill(s) required
  • MS-Office
  • MS-Word
  • MS-PowerPoint
  • Email Marketing
  • MS-Excel
  • Learn these skills on Internshala Trainings
    Who can apply

    Only those candidates can apply who:

    1. are available for full time (in-office) internship

    2. can start the internship between 18th Aug'20 and 22nd Sep'20

    3. are available for duration of 3 months

    4. have relevant skills and interests

    * Women wanting to start/restart their career can also apply.

    Number of openings
    1

    Job Particulars

    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment Type0
    Job Id1185139
    Locality Address
    Country India

    About Company

    Swedish ME Steel Private Limited
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