Customer Service Officer jobs - Mumbai - India infoline finance limited - 2 to 5 years of experience - 19 March 2021
FEATURED JOBCustomer Service Officer
India infoline finance limited
2 to 5 Years 
20000 - 35000 Monthly 
LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, Other Graduate, Other Post Graduate 
Expired
Posted: 19 Mar 21
Job Description
Roles & Responsibilities
· Effectively manage the team in providing resolution to customer complaints.
· Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.
· Responsible for independently receiving, documenting, investigating & coordinating responses to complaints.
· Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.
· Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.
· Focused on enhancing customer experience & reducing repeat complaints.
· Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.
Job Particulars
Role bpo telecaller
Education LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, Other Graduate, Other Post Graduate
Who can apply Experienced (2 to 5 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1151673
Job Category
Locality Address Thane
State Maharashtra
Country India
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