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Customer Service & Operations Analyst Jobs in Chennai - RBS Business Services Pvt Ltd

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Customer Service Operations Analyst
RBS Business Services Pvt Ltd
RBS Business Services Pvt Ltd
Last Date 21 Aug 2020
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RBS Business Services Pvt Ltd - Job Details

Date of posting: 23 Jun 20
Join us as a Customer Service & Operations Analyst

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
You’ll be actively participating in initiatives to improve customer service, processes and procedures
You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you'll do

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll Also Be

Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences

The skills you'll need

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll Also Need

Experience of analysing and using performance data
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About RBS Business Services Pvt Ltd

RBS Business Services Pvt Ltd
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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RBS Business Services Pvt Ltd recruiting Customer Service Operations Analyst Experienced(0 to 3 Years) candidates candidates nearby Chennai.RBS Business Services Pvt Ltd vacancies for Customer Service Operations Analyst is recruited through Written-test, Face to Face Interview etc.
RBS Business Services Pvt Ltd Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Chennai can apply for Customer Service Operations Analyst position in RBS Business Services Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the RBS Business Services Pvt Ltd recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of RBS Business Services Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of RBS Business Services Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in RBS Business Services Pvt Ltd and near your city and get a secured career.