Customer Service & Operations Analyst - Reconciliation & Investigations Jobs in Gurgaon - NatWest Markets
Customer Service Operations Analyst - Reconciliation Investigations
NatWest Markets
0 to 3 Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 01 Jul 20
Job Description
Join us as a Customer Service & Operations Analyst in Reconciliation & Investigations
In this key role, you’ll be responding to queries from our customers or stakeholders within agreed timelines. We’ll look to you to deliver successful outcomes, by processing, authorising and investigating all transactions and accurately collecting the required information from customers or businesses. Additionally, you’ll support your management with work allocation, daily controls and processes.
You’ll Also Be
We’re looking for someone with strong knowledge and experience of reconciliation and investigations. This will include an understanding of the industry and its customers. You’ll also be able to work well as part of a team and have the ability to communicate your knowledge to make improvements to processes and procedures.
We’ll Also Expect You To Have
- This is an opportunity to take on a role in reconciliation and investigations, delivering successful customer and business outcomes
- You’ll be investigating queries, supporting business processes, policies and procedures and understanding customer and business needs
- This role has great development potential, as you’ll be working in a supportive team and an environment of continuous improvement
In this key role, you’ll be responding to queries from our customers or stakeholders within agreed timelines. We’ll look to you to deliver successful outcomes, by processing, authorising and investigating all transactions and accurately collecting the required information from customers or businesses. Additionally, you’ll support your management with work allocation, daily controls and processes.
You’ll Also Be
- Investigating queries and raising any issues with relevant parties without delay
- Delivering fit-for-purpose solutions to meet customer or stakeholder needs
- Capturing and collating MI and actively participating in initiatives to improve customer service, processes and procedures
- Reviewing processing errors and customer complaints to identify trends and training needs
We’re looking for someone with strong knowledge and experience of reconciliation and investigations. This will include an understanding of the industry and its customers. You’ll also be able to work well as part of a team and have the ability to communicate your knowledge to make improvements to processes and procedures.
We’ll Also Expect You To Have
- A thorough understanding of products, processes and banking systems
- An awareness of changes in trends, policies and regulations
- Strong time management skills and the ability to meet targets and business objectives
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id952760
Job Category Diploma , Tech Support
Locality Address
State Haryana
Country India
About Company
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