Customer Service Professional jobs - Gurgaon - American Express - 0 to 3 years of experience - 25 July 2019
Job Description
- Excellent Communication Skills
- Provide Superior Customer Experience on Calls to Consumer Card Members.
- Resolve all Customer Queries and Follow Established Procedures as Appropriate.
- Provide alternatives and apply Superior Service No, Call Handling Skills
- To Ensure Best Possible Solutions and FCR to Card Members.
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals.
- Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
- To Meet Their Needs and Ensure Quality Service is given at all times.
- Adherence to Quality and Compliance Guidelines.
- Ability to Take Quick Decisions and Respond to Customer Inquiries.
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
- Grow and nurture customer relationships on every interaction that results in measurable customer value
Job Particulars
Role bpo telecaller
Education BA
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id661232
Job Category
Locality Address
State Haryana
Country India
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