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Customer Service Professional jobs - Gurgaon - American Express - 0 to 3 years of experience - 25 July 2019

featured-job FEATURED JOB

Customer Service Professional

American Express
experience-icon 0 to 3 Years
salary-icon 15000 - 18000 Monthly
qualification-icon BA
Expired

Posted: 25 Jul 19

Job Description

  • Excellent Communication Skills
  • Provide Superior Customer Experience on Calls to Consumer Card Members.
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate.
  • Provide alternatives and apply Superior Service No, Call Handling Skills
  • To Ensure Best Possible Solutions and FCR to Card Members.
  • Deliver to the Customer, Employees and Shareholder Metrics as per Goals.
  • Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
  • To Meet Their Needs and Ensure Quality Service is given at all times.
  • Adherence to Quality and Compliance Guidelines.
  • Ability to Take Quick Decisions and Respond to Customer Inquiries.
  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
  • Grow and nurture customer relationships on every interaction that results in measurable customer value

Job Particulars

Education BA
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id661232
Job Category
Locality Address
Country India

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