Customer Service Professional Jobs in Chennai - SITEL
Job Description
Job Description for Bell Voice
Job Description:
Deliver service and support to end-users using and operating automated call distribution
phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates
Job Qualifications:
Effective English oral communication skills
Excellent, analytical, listening and organizational skills
Excellent customer service skills and great enthusiasm for helping customers
Must be able to prioritize and complete all job duty requirements
Must be able to adhere to schedule changes based on department and/or business
Must be an energetic self-starter with the ability to work both independently and within a team
Excellent time management skills, attention to detail and the ability to multi task
Competent in MS office and web browser environments
Ability to continually display positive attitude.
Stay current with system information, changes and updates
Additional
Benefits:
Attractive incentives and other employee benefits (Exclusive of CTC)
Free cab facilities (Home pickup and home drop)
Position
Summary:
Designation: Customer Service
Professionals (Technical Voice
Process)
Qualification: Any Graduates
Job location: Chennai (Ramanujan IT City).
Shift: US Shifts
Interview Process:
Group Discussion – HR Assessment - Communication Assessment - Technical Assessment – Operation Round – Versant & Select Assessment
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