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Customer Service Professional Jobs in Chennai - SITEL

Customer Service Professional

SITEL
experience-icon 0 Years
salary-icon 14000 - 18000 Monthly
Expired

Posted: 14 Aug 19

Job Description

 

Job Description for Bell Voice


Job Description:

  • Deliver service and support to end-users using and operating automated call distribution

  • phone software, via remote connection or over the Internet;

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;

  • Follow standard processes and procedures;

  • Identify and escalate priority issues per Client specifications;

  • Redirect problems to appropriate resource;

  • Accurately process and record call transactions using a computer and designated tracking software;

  • Offer alternative solutions where appropriate with the objective of retaining customers and clients business;

  • Organize ideas and communicate oral messages appropriate to listeners and situations;

  • Follow up and make scheduled call backs to customers where necessary;

  • Stay current with system information, changes and updates

 

Job Qualifications:

  • Effective English oral communication skills

  • Excellent, analytical, listening and organizational skills

  • Excellent customer service skills and great enthusiasm for helping customers

  • Must be able to prioritize and complete all job duty requirements

  • Must be able to adhere to schedule changes based on department and/or business

  • Must be an energetic self-starter with the ability to work both independently and within a team

  • Excellent time management skills, attention to detail and the ability to multi task

  • Competent in MS office and web browser environments

  • Ability to continually display positive attitude.

  • Stay current with system information, changes and updates

Additional Benefits:

Attractive incentives and other employee benefits (Exclusive of CTC)
Free cab facilities (Home pickup and home drop)


Position Summary:
Designation: Customer Service Professionals (Technical Voice Process)

Qualification: Any Graduates

Job location: Chennai (Ramanujan IT City).

Shift: US Shifts

Interview Process:

Group Discussion – HR Assessment - Communication Assessment - Technical Assessment – Operation Round – Versant & Select Assessment

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Job Particulars

Education B.Com, BA, MA, BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id673512
Job Category Tech Support
Locality Address
Country India

About Company

At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!
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