Customer Service Re-presentive Jobs in Ahmedabad - Business Concept India Pvt. Ltd.
Customer Service Re-presentive
Job Description
Knowledge & Skills Required
Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills in English
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customer’s issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
Job Particulars
About Company
Business Concept India Pvt. Ltd.
'Business Concept India' is an Emerging Product Base Startup on a global platform. Here we are generating different platforms for businesses. We help clients with business ideas to handling complete operations.
The new Venture has a back-bone of 25-Year-Old group ' Monarch Group India' (/) which has made incredible growth in field of Infrastructure.