Customer Service Representative Jobs in Ahmedabad,Kolkata,Delhi - Cumberland Poultry Farm

Customer Service Representative
Cumberland Poultry Farm
Delhi(Central Delhi , Connaught Place , Defence Colony , Delhi Cantt. ), Ahmedabad, Kolkata
Cumberland Poultry Farm
Last Date 21 Aug 2021
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Cumberland Poultry Farm - Job Details

Date of posting: 22 Jun 21
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Job Requirements:

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers
Country : India

About Cumberland Poultry Farm


Cumberland Poultry and Farm Industry is a family-owned and familyrun farm for three generations. Starting with in it has stayed in the family ever since. As a family, we offering more than products to retail grocers, distributors, restaurants, and institutions throughout Canada, the USA and Austrian, and around the world

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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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