Customer Service Representative Jobs in Bangalore - Fetchh-IT Deliveries Pvt Ltd

Customer Service Representative (Domestic Process)

You’ll get the most responses to your job posting by taking the next 2-3 sentences to introduce your business to prospective customer service reps. This is your opportunity to set your company apart from competing job listings and sell yourself to job seekers by highlighting your unique company culture and working environment, and what you bring to the table for new hires.

Customer Service Representative Job Responsibilities:

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Work Hours & Benefits –

Here is where you can highlight working hours and benefits specific to your company. This is another chance to sell potential applicants on things like overtime or seasonal availability. You should also list any benefits that set your firm apart, like paid vacation time or family leave, commuting credits, and childcare reimbursements.

Qualifications:

Minimum Qualification - 12+, University/college degree is an asset

Basic requirement - Knowledge in Microsoft, Handling customers,

Minimum 1 - 3 years, experience in multinational high technology corporation in Spares Order Management & customer service function

Skills Needed:

Customer service / Product knowledge / Market knowledge / Quality focus / Problem solving / Documentation skills / Phone skills / Listening / Resolving conflict

Analyzing information / Multi-tasking, Education, Experience and Licensing Requirements:

Familiarity with office software and phone systems a plus previous experience, especially in particular industry, preferred.

Job hunters are familiar with your company and the job requirements — great job! Now you need a compelling call to action so prospective candidates know exactly how to apply. Let them know who to contact at your company to apply, and how and where to submit an application, resume, and supporting documents.

Job Responsibilities –

Primary Responsibilities -

• Responsible for managing Spares Order Management functions and drives interaction with customers and/or service representatives to handle a variety of pre-sales or post-sales service functions

• Providing timely transactional support of Customer POs and customer consignment orders

• Supporting Customer-Owned-Material (COM) order types, partner with both Reverse Logistics and Repair Operations to ensure timely order fulfillment.

• Order management support for all relevant spares order types that originate from regions during their off-business hours

• Develops customer service department procedures

• Responsible for team deliverable for ensuring efficiency & effectives of the work with LAM standard of quality

• Analyzes reports and metrics for deviation from plan, reconciles data variances and uses that information to guide the identification of root cause and execution of corrective action activities to deliver system capability, improvement and process redesign & implement changes

• Report & present weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators) and Operational Metrics

• Supports Annual Operating Plan initiatives for Global Spares and is actively involved in continuous improvement efforts.

• Recruit, assimilate, coach new customer service team members in accordance with LAM guidelines & policies.