Customer service representative Jobs in Bangalore - Prime Pinnacle Inc
Job Description
- Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
- Main Job Tasks and Responsibilities
- answer calls and respond to emails
- handle customer inquiries both telephonically and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports
Job Particulars
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id374317
Job Category Diploma , Tech Support
Locality Address
State Karnataka
Country India
About Company
Prime Pinnacle offers high quality HR services. Services of our company are both for the employer and the job-seekers. We assist the job-seekers and give tips for resume writing, cover letters and to pass a job interview successfully.
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