Customer Service Representative Jobs in Bangalore - UL India

Supports and enhances the overall UL experience for Follow Up Services (FUS). Maintains complex data entry in several systems by entering new and updated customer and account information. No external customer contact, internal request clarification only. Strong typing skills and some experience with Excel is required. Applicant must possess strong critical thinking and analytical skills demonstrating the ability to balance support of new initiatives as well as repetitive day to day tasks without sacrificing quality. Must work well independently and actively engage in team discussions; providing feedback when applicable.

• Oracle - Service Contracts experience preferred, but not required.
• Prepares source data for computer entry by compiling and sorting information; establishing data entry priorities.
• Collaboratively manage turnaround time with team members.
• Performs fast and accurate data entry of information by inputting alphabetic and numeric information utilizing standard operating procedures (SOP’s).
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; terminating files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data and reviewing output in test environment.
• Actively participates in teams to continuously improve and drive quality into UL’s service to the customer.
• Performance measurements include, but not limited to, quality accuracy and task completion goals.
• Performs other duties as required.