Customer Service Representative Jobs in Hyderabad - CYNTIGNIS INFOTECHNOLOGIES PVT LTD

• A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  
• The best CSRs are genuinely excited to help customers. 
  
• They're patient, empathetic, and passionately communicative. 
  
• They love to talk. 
  
• Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. 
  
• Customer feedback is priceless, and these CSRs can gather that for you. 
  
• Problem-solving also comes naturally to customer care specialists. 
  
• They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. 
  
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

RESPONSIBILITIES:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers  

 REQUIREMENTS:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Any degree (graduation) and above