Customer Service Representative Jobs in Mumbai - Abacus Market Analytics Division of IMRB International
Customer Service Representative
Abacus Market Analytics Division of IMRB International
0 to 3 Years 
Not disclosed 
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 03 Jun 20
Job Description
What is the role of a Customer Service Representative
We are currently seeking a motivated, enthusiastic, and reliable Customer Service Representative to join our ever-growing team of professionals. In this role, you will interact with prospective customers one-on-one on a daily basis, addressing concerns and fielding questions.
Responsibilities
We are currently seeking a motivated, enthusiastic, and reliable Customer Service Representative to join our ever-growing team of professionals. In this role, you will interact with prospective customers one-on-one on a daily basis, addressing concerns and fielding questions.
Responsibilities
- Manage large amounts of calls
- Identify prospective customers for legal accounts.
- Identify and assess customers- needs to achieve satisfaction.
- Build sustainable relationships and trust with customer through open and interactive communication.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Provide and manage reports / data.
- Proven customer support experience or experience.
- Exposure to handling queries with international clients (US / UK).
- Customer orientation and ability to adapt/respond to different types of customers.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Being a part of the company doing something really amazing & redefining stuff.
- Opportunity to grow and expand the vertical.
- Learning & growing far beyond your current horizon.
- Exposure to working on large, international level work.
- Working with international experts
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id937598
Job Category Diploma , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Abacus Market Analytics (Division of IMRB International)
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