Customer Service Representative Jobs in Mumbai - Ria Money Transfer Services Pvt. Ltd.

Skills Set 

• A fluent level of English and Tamil, as well as any other language will be highly valued (multinational company with partners worldwide)
  
• Good knowledge of computer and basic knowledge of Excel.
  
• Should have basic knowledge of India Banking system
  
• Attend incoming call from CS Hub of all regions, Sending agents and remitters, Beneficiary.
  
• Make out going call to the beneficiary & Correspondent to ensure payout are done on time.
  
• Provide support to Ria India locations and our principle agent head offices on managing their credential (Unlock user & Password reset.
  
• Work on unpaid transitions to get it paid.
  
• Monitoring bank deposit transaction are processed timely.
  
• Managing IMPS and NEFT Report received by correspondent.
  
• Rejected & Returned transactions to be updated, especially India IMPS & NEFT. Notify concerned to resend transactions.
  
• Follow up with correspondent for any unpaid transaction (Bank Deposit)
  
• Email to be responded at the earliest, and ensure that no emails are unanswered.
  
• Ensuring customer inquiries and issues are addressed timely and accurately. Also, to check if the entire process is updated into Fx Online accurately.
  
• Investigating and solving customer’s problems, which may be complex or long-standing that have been passed on or escalated.
  
• Working along with Compliance dept. on getting updates from regulators and implementing them real time, team to be updated on all important regulations.