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Customer Service Representative Jobs in Mumbai - Tridat Technologies Pvt Ltd

Customer Service Representative
Tridat Technologies Pvt Ltd
Other Graduate, BBA/BBM, BCA, BHM, BEd, BFA, B.Arch, B.Pharm, B.Com
0 to 2 Years
Tridat Technologies Pvt Ltd
Last Date 28 Feb 2019
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Tridat Technologies Pvt Ltd - Job Details

Date of posting: 01 Feb 19
JOB DESCRIPTION FOR “CUSTOMER SERVICE REPRESENTATIVE”
  • Position Title:Customer Service Representative
  • Mandatory Requirement
  • Good Communication.
  • Ready to work in 24*7 support (including night shift)
  • Candidate should not be pursuing any kind of Course / Certification.
Job Description
  • This role involves providing notifications to the clients and assisting with any queries they may have.
  • Following a standard call flow and query handling process.
  • Using resources and tools, will support the customer by answering questions and escalating if needed for further support.
  • CSRs will utilize their communication and soft skills to deliver the notifications to the clients with clarity.
  • They need to ensure that the notifications need to be clear and if there are any queries they need to be addressed correctly or escalated.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
Job Qualification
  • Ready to work in rotational shifts.
  • Good communication skills.
  • Excellent time management skills, attention to detail and the ability to multi task
  • Confident to handle assign responsibility.
  • Female candidates will be working in day and afternoon shift (1st & 2nd shift)
  • Added advantage:-
  • Captive process.
  • Cross functional job opportunity.
  • No target base job. 
  • Centralized pick up and drop facilities
  • Night Shift Allowances
  • Educational Qualification:Any Graduate (Male & Female both will do)
  • Experience:6 months and above years work of experience. (Fresher’s with good communication may also apply)
  • Technical/ Soft Skills:
  • Verbal Communication
Remarks:
  • Resource will be responsible for major outbound and inbound calls hence looking forward for candidate with good verbal communication and customer handling skills.
  • Written Communicatio
  • Resource will be responsible for chat support from escalation front hence looking forward for candidate with good written communication and customer handling skills.
  • Location: Andheri (E) – Saki Naka

Job Summary

Job Type : Full Time
Job Category : Tech Support,Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers and Experienced (0 to 2 Years )

About Tridat Technologies Pvt Ltd

Hiring Partners and we are IT based company
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Tridat Technologies Pvt Ltd recruiting Customer Service Representative Experienced(0 to 2 Years) candidates candidates nearby Mumbai.Tridat Technologies Pvt Ltd vacancies for Customer Service Representative is recruited through Written-test, Face to Face Interview etc.
Tridat Technologies Pvt Ltd Company recruits a lot of Experienced(0 to 2 Years) candidates candidates every year based on the skills Customer Care Executive. The candidates with Other Graduate, BBA/BBM, BCA, BHM, BEd, BFA, B.Arch, B.Pharm, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai can apply for Customer Service Representative position in Tridat Technologies Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Tridat Technologies Pvt Ltd recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Tridat Technologies Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Tridat Technologies Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Tridat Technologies Pvt Ltd and near your city and get a secured career.