Customer Service Representative Jobs in Mumbai

Customer Service Representative

Tridat Technologies Pvt Ltd

0 to 2 Years

Not disclosed

Expired

Posted: 01 Feb 19

JOB DESCRIPTION FOR “CUSTOMER SERVICE REPRESENTATIVE”

Job Description

This role involves providing notifications to the clients and assisting with any queries they may have.
Following a standard call flow and query handling process.
Using resources and tools, will support the customer by answering questions and escalating if needed for further support.
CSRs will utilize their communication and soft skills to deliver the notifications to the clients with clarity.
They need to ensure that the notifications need to be clear and if there are any queries they need to be addressed correctly or escalated.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Job Qualification

Ready to work in rotational shifts.
Good communication skills.
Excellent time management skills, attention to detail and the ability to multi task
Confident to handle assign responsibility.
Female candidates will be working in day and afternoon shift (1st & 2nd shift)
Added advantage:-
Captive process.
Cross functional job opportunity.
No target base job.
Centralized pick up and drop facilities
Night Shift Allowances
Educational Qualification:Any Graduate (Male & Female both will do)
Experience:6 months and above years work of experience. (Fresher’s with good communication may also apply)
Technical/ Soft Skills:
Verbal Communication

Remarks:

Resource will be responsible for major outbound and inbound calls hence looking forward for candidate with good verbal communication and customer handling skills.
Written Communicatio
Resource will be responsible for chat support from escalation front hence looking forward for candidate with good written communication and customer handling skills.
Location: Andheri (E) – Saki Naka