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Customer Service Representative Jobs in Vadodara - PATTERNS

Customer Service Representative
PATTERNS
ME/M.Tech, M.Com, BBA/BBM, MA, BSc, BCA, MBA/PGDM, BE/B.Tech, PG Diploma, MSc, Diploma, Other Post Graduate, B.Com, Other Graduate, BA, MCA
2013 - 2020
0 to 1 Years
8000 - 16000 Per Month
Customer Service Representative Jobs in Vadodara - PATTERNS
Last Date 13 Jul 2019

PATTERNS - Job Details

Date of posting: 14 May 19
Customer Service Representative
Vacancy Of (2 Seats)
  • The job holder will work in a conducive & fast-paced environment to make outbound calls & e-mails for renewal chasing/customer retention to existing customers or Ex-customers or who have recently obtained and/or upgraded services.
  • The main responsibility of CSR is customer retention. You might answer questions regarding billing, how a particular service works, what type of support is available, and so on. 
  • At PATTERNS we work hard to get new customers and people in Customer Service ensure that those customers understand & are happy with their services.
  • If there are issues, you’d attempt to solve them so customers remain happy with their service and give more orders.
  • In instances where an issue is outside of your wheelhouse, you would transfer the customer to the appropriate department. 
  • Most important in the Customer Service job is patience and attention to customer satisfaction.
TRAINING:- 
  • We provide all necessary training so as to enable the candidate on the project. Customer Service Representative usually receives short-term on-the-job training, lasting 1 to 2 weeks. 
  • Generally, Customer Service training may focus on procedures for answering questions, information about a company’s service, and computer, Softwares and telephone use. 
  • Trainees often work under the guidance of an experienced team member for the first few weeks of employment. Salary is also paid during the training period.
  • SHIFT TIMES: - Night Shift (for USA ,Canada) 8:30 PM - 6:30 AM 
  • JOINING:- Immediate Preferred 
  • SALARY:- Rs.8,000.00 -  Rs.16,000.00 per month CTC (Based on competency & experience)  Candidate carrying relevant experience can look for a better salary package. There is no variable component in this Package (No Incentive).

RESPONSIBILITIES

  • Represent the company professionally and ensure quality & accuracy that potential customers have an exceptional experience.
  • Become thoroughly familiar with Graphic Designing services and how customers benefit from those services.
  • Become well-versed on the advantages and disadvantages of each competitor so that PATTERNS service features and benefits can be shown as an advantage over the competition.
  • Make outbound calls & shoot e-mails from the retention handling list & Focus on retention of a current customer by also generating other business opportunities.
  • Use a consultative selling approach, increase customer’s awareness of choice as well as a competitive advantage over other Graphic Design service providers.
  • Provide the potential customer with pricing and effectively close the sale.
  • Processes orders, prepares correspondence and fulfils needs of existing customers that are at risk of cancelling services or orders.
  • Addresses complaints with the goal of increasing satisfaction and securing renewals of customership.
  • If need be to offer discounts or special deals as needed and within pre-established limits, as approved by the HOD.
  • Keep detailed records of sales activity via in-house PATTERNS software & Excel & Work simultaneously with multiple computer applications and databases.
  • Ensure that customers understand their bills.
  • Ensure that customers are happy with their communications & Artwork delivered.
  • Facilitate continuous process improvement initiatives to ensure superior customer service.
  • Typically reports to the functional head of the department & updates regarding trends, unusual competitive activity or service deficits that appear to be influencing customer cancellations.
  • Develop collaborative working relationships with other service representatives.
  • QUALIFICATION:- Any ( STUDENTS UNDERGOING EDUCATIONAL COURSE(S) NEED NOT APPLY. ) 
  • Experience:- Freshers & Experienced all are invited to apply for this position. 
  • GENDER: -Male / Female
  • SKILL SETS
  • Strong verbal & Written English communication skills
  • Basic computer and keyboarding
  • Ability to type at least 30 words per minute
  • Consultative selling
  • Knowledge in customer complaint handling
  • Lives the company values & committed to continuous learning and development.
  • Ability to make a connection with a diverse array of customers over the phone.
  • Highly motivated to sell with a desire to succeed.
  • Customer focused.
  • Results oriented.
  • Time management skills.
  • Professional demeanour and attire.
PHYSICAL DEMANDS
  • While performing the duties of this job the employee is regularly required to sit & wear headphones to communicate with clients overseas. Use hands and fingers to operate the Computer and Telephones
  • Note:-Work hours vary by season. 
INTERESTS
  • Helping people.
  • Talking on the phone.
  • Customer satisfaction.
BENEFITS
  • Rewards &Recognition
  • Corporate Discounts For Employees
  • Earned Leaves
  • Employee wellness program
  • ESI Individual Development Plans
  • Provident Fund Scheme
  • Team Outing 
IN-HOUSE FACILITIES
  • Cafeteria-- Meal Facility
  • Indoor Game zone

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 1 Years )

About PATTERNS

Hiring Company Details For----PATTERNS

Patterns have been in the Business of Outsourcing Services since last 9 Years Providing Graphic Designing services, Website Designing services, Software Development services & Data Entry services worldwide. We are Expending & looking to grow our teams with people who share our Enthusiasm and energy for creating the best experience for our customers.

We are Expending & looking to grow our teams with people who share our Enthusiasm and energy for creating the best experience for our customers.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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PATTERNS recruiting Customer Service Representative Experienced(0 to 1 Years) candidates candidates nearby Vadodara.PATTERNS vacancies for Customer Service Representative is recruited through Written-test, Face to Face Interview etc.
PATTERNS Company recruits a lot of Experienced(0 to 1 Years) candidates candidates every year based on the skills . The candidates with ME/M.Tech, M.Com, BBA/BBM, MA, BSc, BCA, MBA/PGDM, BE/B.Tech, PG Diploma, MSc, Diploma, Other Post Graduate, B.Com, Other Graduate, BA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Vadodara can apply for Customer Service Representative position in PATTERNS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the PATTERNS recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of PATTERNS and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of PATTERNS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in PATTERNS and near your city and get a secured career.