ad

Customer Service Representative-Remote Jobs in Jaipur - Crossover for Work

CW
Customer Service Representative-Remote
Crossover for Work
Crossover for Work
Last Date 06 Sep 2020
Apply Now

Crossover for Work - Job Details

Date of posting: 06 Jul 20
Are you the person that friends and family turn to for help with their technology problems? Are you interested in learning something new every day and mastering new enterprise software products each month?

Crossover consistently 'wows' its customers with the quality of support we provide and is growing at a very exciting pace. Join our front-line support team to see how interesting and challenging we’ve made L1 support using cutting-edge technology and an innovative process.

We’ve learned that the best customer support agents are smart individuals who love to soak up new knowledge and enjoy using their expertise to solve challenging customer problems. The weekly investments we make in our team’s professional development is what drives customer satisfaction as well as our agent happiness.

What You Will Be Doing
  • Solving the difficult customer problems that our AI bot was unable to help them with.
  • Use voice and written communications to ask insightful questions that get to the root cause of the customer’s problem.
  • Generating solutions using your deep product knowledge and our rich knowledge bases
  • Spending over 20% of your time learning, improving your ability to support the products you know and expanding the breadth of products you can support.
What You Won’t Be Doing
  • Getting bored answering simple questions for the same product each day.
  • Working on easy and simple tickets such as resetting passwords.
  • Specializing in one single product or technology stack.
  • Working alone and avoiding live customer interaction.
  • Analyzing, writing, or debugging source code.
Customer Service Representative Key Responsibilities
  • Be online for one of three daily shifts, as part of a team providing 24x7 global support.
  • Take ownership of support incidents and use all available resources and knowledge to resolve them.
  • Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets.
Basic Requirements
  • Ability to communicate confidently with tech-savvy customers using perfect written and spoken English.
  • Familiarity with a range of enterprise software solutions including Sharepoint and SQL and be comfortable in conversations with IT professionals and technical customers.
  • Experience troubleshooting and solving technical problems.
  • Customer advocacy, empathy and keen attention to detail.
Nice-to-have Requirements
  • Experience in a technical support role covering enterprise software products.
  • An education focused on Computer Science, MIS or similar technical disciplines.

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About Crossover for Work

About Crossover

Crossover has been a pioneer of the remote work model since our inception in 2010 - helping thousands of people find great work opportunities. We focus on full-time, long-term work - not short-term 'gigs' or freelancing side jobs. Most of our positions are within a large and growing portfolio of software companies. Since we focus on remote work, our openings can be filled globally and pay standardized compensation rates, regardless of where you choose to live.
Apply Now
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Customer Care Executive
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com...
Voice/Technical Support
B.Com, BA(English), BBA/BBM, BCA
Customer Care Executive
12th Pass (HSE)

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

Need a Institute/Coaching Class?

IT Courses / Govt Exam Preparation

Higher Studies / Studies Abroad

Post an enquiry and get instant responses from institutes and best Coaching Classes in your city

Crossover for Work recruiting Customer Service Representative-Remote Experienced(0 to 3 Years) candidates candidates nearby Jaipur.Crossover for Work vacancies for Customer Service Representative-Remote is recruited through Written-test, Face to Face Interview etc.
Crossover for Work Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, 12th Pass (HSE), BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Jaipur can apply for Customer Service Representative-Remote position in Crossover for Work. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Crossover for Work recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Crossover for Work and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Crossover for Work and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Crossover for Work and near your city and get a secured career.