Customer Service Representative - Voice (Hindi/Bengali/English) Jobs in Bangalore - HGS
Job Description
Customer Service Representative - Voice (Hindi/Bengali/English)
Job Code : HGS/134
Location: Bangalore
Roles & Responsibilities:
- Resolve technical or service related issues raised by customers through phone
- Identify root cause by asking the right questions
- Give accurate information & TAT regarding the issue
- Escalate issues when required
- Identify opportunities to retain customers
Education & Experience:
- PUC/Under Graduates/Graduates/Post Graduates/Technical Graduates
- Fresher – 0 to 12 Months (Prior Experience in Call Centre will be an added advantage)
Desired Skills & Abilities:
- Excellent Verbal Communication Skills - Hindi/Bengali/English
- Basic Telephone Etiquettes & MS Office
- Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
Benefits:
- Salary – INR 13000 to INR 21000 Per Month (Basis language skills)
- Extensive Training Programs
- Cab Facility during night shifts
- 1 Fixed / Rotational Weekly Off / 2 Fixed week off (Basis Language skills)
- Reward and Recognition Program
- Growth Opportunity within the organisation
Job Particulars
Education BE/B.Tech, Any Post Graduate, Any Graduate, Any Non Graduate
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Walk - In
Employment TypeFull Time
Job Id677941
Job Category Walkin , 1 to 3 Yr Exp , Tech Support
Locality Address
State Karnataka
Country India
About Company
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
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