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Customer Service Represntative Jobs in Bangalore - Avnet

Last Date 23 Apr 2021
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Avnet - Job Details

Date of posting: 23 Feb 21


Job Summary:

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.


Principal Responsibilities:

  • May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
  • Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
  • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
  • Maintains and updates electronic and/or hard copy records as required.
  • Other duties as assigned.


Job Level Specifications:

  • Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
  • Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
  • Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
  • Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
  • Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.


Work Experience:

  • Typically requires a minimum of two years of related experience.


Education and Certification(s):

  • High School Diploma or equivalent


Distinguishing Characteristics:

  • Must have computer, email, phone, communication and problem solving skills.
  • Must be able to multi-task and work in a fast paced environment.
  • May require fluency in more than one language

Job Summary

Job Type : 0
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Avnet

Avnet
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Avnet recruiting Customer Service Represntative Experienced(0 to 3 yrs) candidates candidates nearby Bangalore.Avnet vacancies for Customer Service Represntative is recruited through Written-test, Face to Face Interview etc.
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