Customer Service Specialist Jobs in Gurgaon - Alight Solutions
Job Description
Your Impact As A Customer Experience Specialist
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
- Graduates in B.Com, B.A,BCA, BBA,BHM, BSc (Except B.Sc. IT, B.Sc Stats, Maths Hons & Eco Hons, MA, M.Com)
- (No Full time MBA) No MCA.B Tech, BE, B Ed
- You bring knowledge & expertise
- Experience –0- 2.6yrs.
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office
- Defined career roadmap which offers growth opportunities
- Performance based incentive program**
- Investment in talent development and skills enhancement
- Work life balance with 5 day work week and weekends off
- Collaborative environment with best in class professionals
- Focus on colleague engagement and fun@work
- Depends on Process/Client alignment
- We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Job Particulars
About Company
Alight Solutions is the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.
Alight Solutions is looking for a Customer Experience Specialist