Customer Service Support.S2. Jobs in Gurgaon - Poly

Location- Gurgaon

Job Family (type of work) Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems. Job Level (level of work) Applies acquired job skills and company policies and procedures to complete assigned tasks. Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Normally follows established procedures on routine work, requires instructions only on new assignments. Typically requires a minimum of 3 - 5years of related experience. Regularly exchanges detailed information in a concise and logical manner with immediate colleagues/ customers