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Customer Service / Tech Support Jobs - Bangalore - ASAP Info Systems Pvt Ltd

Eligibility : BSc, BCA, BE/B.Tech, B.Com, BA, MCA

Location : Bangalore

Last Date : 30 Oct 2016

Salary : 200000 - 240000 Rs Per Year

Year of passing: 2010 - 2016

Experience Required: 0-3+ Years

Hiring Process : Face to Face Interview

ASAP Info Systems Pvt Ltd - Job Details

Designation: Technical Support Engineer (International Voice Process)           

Job description:

  • Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones 
  • Take calls from Global customers and initiate the right response to them, positively and professionally
  • Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
  • Manage end to end all calls logged, providing regular updates to customers on call status
  • Complete follow-on actions as appropriate
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials
  • Observe strict compliance to licensing, copyright and trademark legislation
  • Adherence to policy and procedures (compliance)
  • Ability to multi-task and prioritize
  • Ability to manage commitments to customer, manager etc
  • Ability to diagnose problems and take corrective action
  • Ability to escalate as appropriate

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