Customer Service / Tech Support Jobs - Bangalore - ASAP Info Systems Pvt Ltd
Job Description
Designation: Technical Support Engineer (International Voice Process)
Job description:
- Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
- Take calls from Global customers and initiate the right response to them, positively and professionally
- Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
- Manage end to end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate
- Work to achieve individual and team goals
- Protect confidential and sensitive information and materials
- Observe strict compliance to licensing, copyright and trademark legislation
- Adherence to policy and procedures (compliance)
- Ability to multi-task and prioritize
- Ability to manage commitments to customer, manager etc
- Ability to diagnose problems and take corrective action
- Ability to escalate as appropriate
Job Particulars
About Company
ASAP Info Systems Pvt. Ltd. is a 12 year old staffing company. ASAP offers specialized manpower services to the leading CMM Level 5 companies in India. ASAP focuses on helping the customer in meeting very critical EAS resource requirement and offers a unique business opportunity to the partner / customers to save cost and hassle of getting into the complexity of sourcing and training. ASAP is focused to offer the ready to use resources in most of the critical EAS areas like SAP, Seibel, PeopleSoft, Oracle Applications, Business Intelligence, and MS Dynamics.
ASAP understands the critical challenges Industry is facing to build and retain the talent pool and have complete range of people supply chain services to allow the customer to focus on the core business making them more productive.
