Customer Service / Tech Support Jobs - Bangalore - Delphic Jobs

Technical support Executive

Delphic Jobs

0 Years

16000 - 37000 Monthly

Expired

Posted: 20 Sep 16

Job Description

Designation:Technical Support Executive(VOICE)
Education: Any Graduate, Any Post Graduate
Work and Interview
Location:Bangalore
Experience Level:
Fresher or experience in International Voice Technical Support
CTC details:16k take home for freshers and for exp up to 37k

Should have excellent communication skills.
Should be Flexible to work in U.S Rotational Shifts
Should be ready to work in voice support.

Transportation Facility: Yes

Job Description

Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
Take calls from Global customers and initiate the right response to them, positively and professionally
Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technicalusers understand
Manage end to end all calls logged, providing regular updates to customers on call status
Complete follow-on actions as appropriate
Work to achieve individual and team goals
Protect confidential and sensitive information and materials
Observe strict compliance to licensing, copyright and trademark legislation
Adherence to policy and procedures (compliance)
Ability to multi-task and prioritize