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Customer Service / Tech Support Jobs - Bangalore - Delphic Jobs

Eligibility : BCA, BE/B.Tech

Location : Bangalore

Last Date : 17 Nov 2016

Salary : 16000 - 37000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview

Delphic Jobs - Job Details

Designation:Technical Support Executive(VOICE)
Education: Any Graduate, Any Post Graduate
Work and Interview
Location:Bangalore
Experience Level:
Fresher  or  experience in International Voice Technical Support
CTC details:16k take home for freshers and for exp up to 37k

  • Should have excellent communication skills.
  • Should be Flexible to work in U.S Rotational Shifts
  • Should be ready to work in voice support.

Transportation Facility: Yes

Job Description

  • Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone  which involves working in different time zones
  • Take calls from Global customers and initiate the right response to them, positively and professionally
  • Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technicalusers understand
  • Manage end to end all calls logged, providing regular updates to customers on call status
  • Complete follow-on actions as appropriate
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials
  • Observe strict compliance to licensing, copyright and trademark legislation
  • Adherence to policy and procedures (compliance)
  • Ability to multi-task and prioritize

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