Customer Service / Tech Support Jobs - Bangalore - Delphic Jobs
Job Description
Designation:Technical Support Executive(VOICE)
Education: Any Graduate, Any Post Graduate
Work and Interview
Location:Bangalore
Experience Level:
Fresher or experience in International Voice Technical Support
CTC details:16k take home for freshers and for exp up to 37k
- Should have excellent communication skills.
- Should be Flexible to work in U.S Rotational Shifts
- Should be ready to work in voice support.
Transportation Facility: Yes
Job Description
- Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
- Take calls from Global customers and initiate the right response to them, positively and professionally
- Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technicalusers understand
- Manage end to end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate
- Work to achieve individual and team goals
- Protect confidential and sensitive information and materials
- Observe strict compliance to licensing, copyright and trademark legislation
- Adherence to policy and procedures (compliance)
- Ability to multi-task and prioritize
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id233175
Job Category Tech Support
Locality Address
State Karnataka
Country India
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