Customer Service / Tech Support Jobs - Bangalore - Delphic Jobs
Tech Support Executive
Delphic Jobs
Expired
Posted: 30 Sep 16
Job Description
We here at Delphic Jobs are hiring Graduates Fresher & experienced Candidates for1] Convergys hiring for a chat process. The designation will be as a 'Tech support' in NON-VOICE PROCESS or VOICE PROCESS.
Job Description
- Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
- Take calls from Global customers and initiate the right response to them, positively and professionally
- Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
- Manage end to end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate
- Work to achieve individual and team goals
- Protect confidential and sensitive information and materials
- Observe strict compliance to licensing, copyright and trademark legislation
- Adherence to policy and procedures (compliance)
- Ability to multi-task and prioritize
Job Particulars
Education B.Com, BA, BCA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id237066
Job Category Tech Support
Locality Address
State Karnataka
Country India
About Company
We have a focused team of Recruitment Consultants and Advisors to know and understand the complexities of each recruitment.
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