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Customer Service / Tech Support Jobs - Bangalore - GoCareer

Technical Support Engineer
goCareer
18000 - 35000 Per Month
goCareer
Last Date 19 Nov 2016

goCareer - Job Details

Date of posting: 20 Sep 16

Company :  Technocure It Solutons

Position :  Technical Support Engineer

Eligibility : Experienced (1–5 yr)

Job Type : Full Time

We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.

 Roles and Responsibility:

  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.

Required Skills

  • BS degree in Information Technology, Computer Science or equivalent
  • Proven working experience in enterprise technical support
  • Basic knowledge of Unix/Linux systems, utilities and scripting
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills

Job Location : Bangalore

Salary : 20% hike from basic

*Immediate joining

Hiring Process : Face to Face Interview, Telephonic Interview

About goCareer

Gocareer is the India’s Largest Career network for Students, Colleges and Companies to connect, share knowledge and create more employment.

Gocareer provides an opportunity for the students, the colleges and the employers to connect and share information.

Gocareer is an interface between the three with a vision to create a place that would be entrusted to provide a sustainable change in the entire process linking education and employment for individuals

Company Vision

  • Gocareer’s vision is to become World’s largest career network.

Company Mission

  • Gocareer's mission is to give a common platform for students, colleges and companies to connect, share knowledge and help in growth of Indian education system.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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goCareer recruiting Technical Support Engineer fresher’s in Bangalore. The goCareer vacancies for Technical Support Engineer is filled through Face to Face Interview, Telephonic Interview etc.
goCareer jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BHM, BEd, B.Pharm, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Technical Support Engineer should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to goCareer recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of goCareer and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of goCareer and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.