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Customer Service / Tech Support Jobs - Bangalore - GoCareer

Eligibility : BBA/BBM, BSc, BCA, BHM, BEd, B.Pharm, B.Com, BA

Location : Bangalore

Last Date : 19 Nov 2016

Salary : 18000 - 35000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview, Telephonic Interview

goCareer - Job Details

Company :  Technocure It Solutons

Position :  Technical Support Engineer

Eligibility : Experienced (1–5 yr)

Job Type : Full Time

We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.

 Roles and Responsibility:

  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.

Required Skills

  • BS degree in Information Technology, Computer Science or equivalent
  • Proven working experience in enterprise technical support
  • Basic knowledge of Unix/Linux systems, utilities and scripting
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills

Job Location : Bangalore

Salary : 20% hike from basic

*Immediate joining

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