Customer Service / Tech Support Jobs - Bangalore - GoCareer
Job Description
Company : Technocure It Solutons
Position : Technical Support Engineer
Eligibility : Experienced (1–5 yr)
Job Type : Full Time
We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.
Roles and Responsibility:
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
Required Skills
- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support
- Basic knowledge of Unix/Linux systems, utilities and scripting
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
Job Location : Bangalore
Salary : 20% hike from basic
*Immediate joining
Job Particulars
About Company
Gocareer is the India’s Largest Career network for Students, Colleges and Companies to connect, share knowledge and create more employment.
Gocareer provides an opportunity for the students, the colleges and the employers to connect and share information.
Gocareer is an interface between the three with a vision to create a place that would be entrusted to provide a sustainable change in the entire process linking education and employment for individuals
Company Vision
- Gocareer’s vision is to become World’s largest career network.
Company Mission
- Gocareer's mission is to give a common platform for students, colleges and companies to connect, share knowledge and help in growth of Indian education system.
