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Customer Service / Tech Support Jobs - Bangalore - Graspskills pvt ltd

Eligibility : M.Pham, M.Com, BBA/BBM, MA, BSc, BCA, BVSc, BHM, BEd, MEd, PG Diploma, MSW, MSc, M Phil / Phd, Diploma, B.Pharm, B.Com, BA, MHM, MCA

Location : Bangalore

Last Date : 23 Oct 2016

Salary : 10000 - 15000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview

Graspskills pvt ltd - Job Details

Customer Support Executive (semi voice process) (6 months to 1 years - Experience in International BPO)

Qualification: Graduate 

Skills:

  • Excellent written and verbal communication, Candidate should be self-starter and quick learner.
  • Fast learners with a passion to work as customer service executive.
  • Experienced in using MS Office tools.
  • Confident to communicate with Global clients
  • Strong customer service attitude
  • Ability to multi-task
  • Should have motivational qualities and able to motivate people
  • Good at using search and internet tools
  • Ability to handle pressure

Job Description:

  • Provide support to global clients (Calls & Emailing).
  • Lead Generation & Follow-ups.
  • Conversion of Leads.
  • Ability to handle pressure and take multi tasking.
  • Handle Customer request and provide satisfactory service.
  • To ensure maximum satisfaction to the clients in terms of our services by coordinating with all the respective departments.
  • Consistently meet the performance metrics as defined by the Management.
  • Provide reporting and regular status updates to the TL as required
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Note: This posting is done directly & exclusively on Freshersworld.com.

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