Customer Service / Tech Support Jobs - Bangalore - Habba
Job Description
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new
- products.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Answer questions about the product details, the company, and issues with account for the customers.
- Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
Job Particulars
About Company
Habba (habba.org) is a social e-commerce platform for handmade art by rural artisans of India. Our focus is to significantly increase the income of the artisans through a platform which provides the customers, unprecedented clarity of the impact of their purchase coupled with great customer experience.
In addition to an e-commerce platform, we need intelligent integrations with external systems for logistics and warehousing, smart use of mobile technology, good use of data analysis to measure the impact created and guide decisions. A well designed, scalable, fast, intuitive web interface and mobile app is what will fuel Habba to achieve its vision.
So, if you are looking to build disruptive technology solutions, enjoy a startup work culture and are looking for meaning in your work, then Habba is the place to be.
