Customer Service / Tech Support Jobs - Bangalore - PFS Web

PFS Web - Job Details

Date of posting: 23 Aug 16

Associate Service Desk Analyst

Job Responsibilities:

  • Work in a 24*7 environment in rotational shifts providing technical support (phone/email/chat).
  • Troubleshooting user problems using available tools and technologies (soft phones, Lync, remote control technologies)
  • Strict adherence to process and procedures.
  • Resolve incidents within prescribed time limits wherever applicable; or escalate accordingly.
  • Triaging the tickets to different support groups based on category of the tickets.
  • Following up on tickets and tracking them to closure.
  • Providing sufficient and accurate information to users on the ticket status.
  • The ability to pick up new processes quickly and efficiently, communicate effectively and be accountable for their actions.
  • Work on any ad hoc tasks/projects assigned and ensure timelines are met.
  • Willingness to learn new technologies and adapt to the needs of the organization changes.
  • Mentor new joiners and work closely with the team in updating the process documentation.

Job Requirements:

  • Minimum one year experience in a similar role (Service Desk/Help Desk)
  • ITIL certified (preferred)
  • Flexibility to work on 24/7 shifts rotational.
  • Ability to learn quickly and adapt to changing requirements.
  • Strong written and oral communications skills
  • Courteous with excellent customer service orientation.
  • Good listening skills.
  • Must be flexible and be a team player.
  • Strong customer service and troubleshooting skills.
  • Solid problem-solving skills.
  • Knowledge of ticketing tools

Personal Characteristics:

  • Be a strong team player.
  • Effective communicator
  • Ability to motivate others.
  • Ability to influence at all levels.

Hiring Process : Face to Face Interview

About PFS Web

PFSweb combines integrated technologies, professional services, and a worldwide network of systems and logistics infrastructure to deliver global commerce solutions for leading retailers and brands. We create Commerce without Compromise by merging these customizable solutions to create branded online shopping solutions for all channels. From dynamic digital marketing strategies and web development services to customized order fulfillment and high-touch customer care, we build custom Omni-channel commerce solutions that are trusted by brands and retailers throughout the world. Our clients take advantage of true flexibility by choosing their level of involvement: end-to-end or an a la carte solution.

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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PFS Web recruiting Service Desk Analyst fresher’s in Bangalore. The PFS Web vacancies for Service Desk Analyst is filled through Face to Face Interview etc.
PFS Web jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with ICWA, BVSc, CS, MCA, Vocational Training, Upto 9th Std, Certificate Course (ITI), Diploma, B.Com, BA, 12th Pass (HSE), 10th Pass (SSC), M.Com, BBA/BBM, MA, BCA, MBA/PGDM, MS, BEd, MEd, PG Diploma, MSW are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Service Desk Analyst should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to PFS Web recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of PFS Web and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of PFS Web and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.