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Customer Service / Tech Support Jobs - Bangalore - PlanetPro Solutions

Eligibility : BBA/BBM, BSc, BCA, BE/B.Tech

Location : Bangalore

Last Date : 08 Nov 2016

Year of passing: 2013 - 2016

Experience Required: 0-2 Years

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview

PlanetPro Solutions - Job Details

Job Role – Click to Chat - L1 Analyst (Email and Chat support of Sales applications and tools)
 Job Location – Bangalore, India 
Job type Full-Time Employee

PlanetPro provides recruiting, analytics, and customized support services to improve your team’ sales performance. Sales Recruiting: Science and data-based recruitment techniques that clone the performance of your top salespeople and bring you more superstars, more often. Sales & Customer Analytics: Analytics to focus your sales teams on selling to the right customers in the right markets at the right time. Sales & Marketing Programs: Scale your business while giving time back to your team to focus on core, revenue-generating activities. 

For over 17 years, we’ve delighted some of the world’s most respected companies, both large and small. We are proud to have a repeat client rate of 95% and a customer satisfaction rating of 4.9/5.0.
Responsibilities:
  • Written English proficiency
  • Familiarity with Internet Search tools
  • Ability to find and follow knowledge documentation in order to direct clients to self-help
  • Ability to answer questions limited to Level 0 .5 or Level 1 type inquiries
  • Ability to follow documented process for case related activities
  • Chat agents will not be required to answer phone calls
  • Ability to handle up to 4 simultaneous chat sessions
  • Flexible to work in shift (24/7 Support)- Salary/ Package As per industry standards
Qualification and Experience:
  • Distinguished academic background
  • Any graduates preferred
  • Excellent communication skills (both verbal and written)
  • Fresher’s / Experienced less than 2 years
  • Good Technical Knowledge
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