Customer Service / Tech Support Jobs - Bangalore - PlanetPro Solutions
Job Description
Job Role – Click to Chat - L1 Analyst (Email and Chat support of Sales applications and tools)
Job Location – Bangalore, India
Job type Full-Time Employee
Responsibilities:
PlanetPro provides recruiting, analytics, and customized support services to improve your team’ sales performance. Sales Recruiting: Science and data-based recruitment techniques that clone the performance of your top salespeople and bring you more superstars, more often. Sales & Customer Analytics: Analytics to focus your sales teams on selling to the right customers in the right markets at the right time. Sales & Marketing Programs: Scale your business while giving time back to your team to focus on core, revenue-generating activities.
For over 17 years, we’ve delighted some of the world’s most respected companies, both large and small. We are proud to have a repeat client rate of 95% and a customer satisfaction rating of 4.9/5.0.Responsibilities:
- Written English proficiency
- Familiarity with Internet Search tools
- Ability to find and follow knowledge documentation in order to direct clients to self-help
- Ability to answer questions limited to Level 0 .5 or Level 1 type inquiries
- Ability to follow documented process for case related activities
- Chat agents will not be required to answer phone calls
- Ability to handle up to 4 simultaneous chat sessions
- Flexible to work in shift (24/7 Support)- Salary/ Package As per industry standards
- Distinguished academic background
- Any graduates preferred
- Excellent communication skills (both verbal and written)
- Fresher’s / Experienced less than 2 years
- Good Technical Knowledge
Job Particulars
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id228930
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
PlanetPro provides recruiting, analytics, and customized support services to improve your team’s sales performance. Sales Recruiting: Science and data-based recruitment techniques that clone the performance of your top salespeople and bring you more superstars, more often. Sales & Customer Analytics: Analytics to focus your sales teams on selling to the right customers in the right markets at the right time. Sales & Marketing Programs: Scale your business while giving time back to your team to focus on core, revenue-generating activities.
For over 17 years, we’ve delighted some of the world’s most respected companies, both large and small. We are proud to have a repeat client rate of 95% and a customer satisfaction rating of 4.9/5.0
For over 17 years, we’ve delighted some of the world’s most respected companies, both large and small. We are proud to have a repeat client rate of 95% and a customer satisfaction rating of 4.9/5.0
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