Customer Service / Tech Support Jobs - Bangalore - Precision Infomatic Pvt Ltd

Eligibility : ME/M.Tech, BVSc, BSc, MCA, Vocational Training, Upto 9th Std, Certificate Course (ITI), M Phil / Phd, Diploma, B.Com, BA, 12th Pass (HSE), 10th Pass (SSC), M.Pham, M.Com, BBA/BBM, MA, BCA, MBA/PGDM, BE/B.Tech, BHM, BEd, MEd, PG Diploma, MSW, MSc, MS, MHM

Location : Bangalore

Last Date : 05 Dec 2016

Experience Required: 1 Years-3 Years

Precision Infomatic Pvt Ltd - Job Details

Designation: Systems Engineer
Role: Desktop Support
Job Location: Bangalore
Experience: Min 1 year to 3 Years
Nature of Job Permanent
Duration for Joining: within 10 to 15 days 

Job Profile

  • Installation and configuration of Windows-based operating systems (Windows Xp, Vista,7&8)
  • Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.
  • Trouble shooting of all types of Hardware and software applications problems.
  • Configuring & troubleshooting of Desktop/Laptops for L1 backup and recovery.
  • Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
  • Installation and configuring of wireless Data Cards in users laptops.
  • Exposure in Active Directory user creation & deletion
  • Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
  • Trouble shooting hardware, software & networking problems.
  • User group policies creation & modification
  • Monitoring of virus issues through Symantec Endpoint Protection antivirus.
  • Regular data & mail backup of MS outlook (PST files).
  • Password creation & resetting to end users through remote desktop
  • Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express
  • Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.
  • Resolving tickets with in the SLA which is raised from End User side.
  • Maintaining Assets through Asset Management Tools
  • Design and integrate specifications for systems
  • Participate in an on-call rotation
  • Recommend new processes and procedures, equipment and software
  • Act as a senior resource for other System Engineers and for the team
  • Communicate and interact with the other team members or colleagues to ensure coordination and cross-training

Desired skills and experience

  • Any Bachelor’s degree / diploma or equivalent
  • Certification or knowledge in ITIL
  • Willing to work under 24/7 support
  • Provide user support to quickly diagnose and resolve desktop issues
  • At least 12 to 36 months experience in a similar Desktop support role
  • Good verbal & written communication skills

Hiring Process : Face to Face Interview

Job Role: Customer Service / Tech Support

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About Precision Infomatic Pvt Ltd

The Precision Group is an INR 250 Crore IT Group with its corporate office in Chennai, India and is one of India’s premier sources for IT products, support services and solutions. Established in 1996, Precision has a PAN India presence and provides complete IT Infrastructure Services and Solutions through its flagship company Precision Infomatic and group companies Biometric, and Techserve. Precision employees over 1700 dynamic professionals with varied skill sets.

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