Customer Service / Tech Support Jobs - Bangalore - Precision Infomatic Pvt Ltd

Designation: Systems Engineer
Role: Desktop Support
Job Location: Bangalore
Experience: Min 1 year to 3 Years
Nature of Job Permanent
Duration for Joining: within 10 to 15 days 

Job Profile

• Installation and configuration of Windows-based operating systems (Windows Xp, Vista,7&8)
  
• Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.
  
• Trouble shooting of all types of Hardware and software applications problems.
  
• Configuring & troubleshooting of Desktop/Laptops for L1 backup and recovery.
  
• Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
  
• Installation and configuring of wireless Data Cards in users laptops.
  
• Exposure in Active Directory user creation & deletion
  
• Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
  
• Trouble shooting hardware, software & networking problems.
  
• User group policies creation & modification
  
• Monitoring of virus issues through Symantec Endpoint Protection antivirus.
  
• Regular data & mail backup of MS outlook (PST files).
  
• Password creation & resetting to end users through remote desktop
  
• Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express
  
• Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.
  
• Resolving tickets with in the SLA which is raised from End User side.
  
• Maintaining Assets through Asset Management Tools
  
• Design and integrate specifications for systems
  
• Participate in an on-call rotation
  
• Recommend new processes and procedures, equipment and software
  
• Act as a senior resource for other System Engineers and for the team
  
• Communicate and interact with the other team members or colleagues to ensure coordination and cross-training

Desired skills and experience

• Any Bachelor’s degree / diploma or equivalent
  
• Certification or knowledge in ITIL
  
• Willing to work under 24/7 support
  
• Provide user support to quickly diagnose and resolve desktop issues
  
• At least 12 to 36 months experience in a similar Desktop support role
  
• Good verbal & written communication skills