Customer Service / Tech Support Jobs - Bangalore - REALBRIDGE eMarketing Solutions Pvt Ltd
Job Description
- Job Title: Customer Support Executive
- Job Function: Customer Support
- Industry: e-Commerce/ Gaming
- Location: Bangalore
- Experience: Freshers
Key Deliverables:
- Manage company’s CEM (Customer Experience Management) system on 8hrs shift basis and communicate courteously with customers by email & live chat.
- Resolve product or service problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution & complete customer satisfaction
- Review new customer’s accounts and financial details to combat fraud or any other potential abuse of the system.
- Learning about your company's products and services and keeping up to date with all changes
- Excellent communication skills (Verbal &Written)
- Time Management
- Multi-tasking
- Problem Solving
- Analyzing Information
- Resolving Conflict
- Quality Focus
- Active listening & quick response.
Job Particulars
Who can apply Experienced (2 Years)
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id199390
Job Category Tech Support
SkillsAnalytics Time Management
Locality Address
State Karnataka
Country India
About Company
REALBRIDGE is a boutique digital marketing and development agency based in Bangalore, India. We
specialize in offering digital marketing solutions to online gaming & casino businesses based in the UK.
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