Customer Service / Tech Support Jobs - Bangalore - Regalix India Private Limited
Job Description
- Maintain excellent product knowledge and attend all training sessions.
- Conduct in a professional and informative manner in all client communications
- Ensure accurate and complete information is captured in customer relationship management (CRM) system during the entire communication process
- Respond to or meet and exceed daily targets in a timely and accurate fashion
- Provide daily / weekly / monthly reports on the key metrics associated with the process
- Provide market intelligence to the team leader & identify process improvement areas
- Work with team leaders to identify challenges to improve overall process execution
- Suggest improvements that can be made to increase efficiency and help meet / exceed goals
- Share expertise and best practices with new recruits and co-workers
- Will prefer candidates with at least 0-1 year of calling experience in a business-to business (B2B) environment.
- Familiarity with CRM process and Selling methodology
- Exceptional written and verbal communication skills (Native Languages)
- Ability to maintain an upbeat and positive attitude at all times
- Willing to work in any given shifts
- Strong work ethic
- Ability to work in self-directed, fast-paced entrepreneurial environment
- Basic computer skills including Internet, Email, Word, Excel, PowerPoint
Job Particulars
About Company
Since 1998, a team of entrepreneurs have been diligently going about the business of improving your business in the digital world, under the aegis of Regalix – an award winning global co-innovation company.
That entrepreneurial streak is still alive keeping us fast on our feet, eager to invent and learn while staying firmly connected, as well as committed, with our digital domain.
Our co-innovation lab hand-holds you through the complete lifecycle of product development right from conceptualization to online outreach and marketing (sometimes, with an offline twist) through our acceleration module – while keeping a firm grip on business viability as well as market opportunities.
From providing market intelligence, to formulating campaigns, involving search, social, mobile, content, multi-channel campaigns, technology development and analytics – we go the whole nine yards with gratifying results. Through our client partnerships, we have brought new ideas to life: envisioning new companies, developing brands, engineering products and designing technology platforms and apps.
Headquartered in Palo Alto, our global team is always ready to understand your problem and make it ours to resolve.
