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Customer Service / Tech Support Jobs - Bangalore - Sivanta software

Eligibility : BA, BBA/BBM, BSc, BCA, B.Com

Location : Bangalore(HSR )

Last Date : 28 Oct 2016

Salary : 8000 - 12000 Rs Per Month

Sivanta software - Job Details

  • Investigate customer's problems and find solutions.
  • Communicate with customers via phone, email, or letter.Hire, train, and terminate customer service agents.
  • Provide scripts to read from during phone calls.
  • Handle major incidents that cannot be resolved by agents.
  • Resolve complaints and order issues.
  • Ask customers to provide feedback on agents and customer service experience.
  • Keep abreast of new company products and services.
  • Issue refunds to customers.
  • Oversee product exchanges and returns.
  • Analyze data and statistics.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Work with management on customer service initiatives.
  • Utilize social media to respond to customer complaints and praise.

Hiring Process : Face to Face Interview

Job Role: Customer Service / Tech Support

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About Sivanta software

Sivanta software

Jobs by Location

Sivanta software recruiting Customer Support Executive fresher’s in Bangalore. The Sivanta software vacancies for Customer Support Executive is filled through Face to Face Interview etc.
Sivanta software jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BA,BBA/BBM,BSc,BCA,B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Sivanta software recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Sivanta software and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Sivanta software and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.