ad

Customer Service / Tech Support Jobs - Bangalore - Sivanta software

Eligibility : BA, BBA/BBM, BSc, BCA, B.Com

Location : Bangalore(HSR )

Last Date : 28 Oct 2016

Salary : 8000 - 12000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview

Sivanta software - Job Details

  • Investigate customer's problems and find solutions.
  • Communicate with customers via phone, email, or letter.Hire, train, and terminate customer service agents.
  • Provide scripts to read from during phone calls.
  • Handle major incidents that cannot be resolved by agents.
  • Resolve complaints and order issues.
  • Ask customers to provide feedback on agents and customer service experience.
  • Keep abreast of new company products and services.
  • Issue refunds to customers.
  • Oversee product exchanges and returns.
  • Analyze data and statistics.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Work with management on customer service initiatives.
  • Utilize social media to respond to customer complaints and praise.
Apply Now

Note: This posting is done directly & exclusively on Freshersworld.com.

We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.

Jobs by Location