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Customer Service / Tech Support Jobs - Bangalore - Sivanta software

Customer Support Executive

Sivanta software
experience-icon 0 Years
salary-icon 8000 - 12000 Monthly
Expired

Posted: 29 Aug 16

Job Description

  • Investigate customer's problems and find solutions.
  • Communicate with customers via phone, email, or letter.Hire, train, and terminate customer service agents.
  • Provide scripts to read from during phone calls.
  • Handle major incidents that cannot be resolved by agents.
  • Resolve complaints and order issues.
  • Ask customers to provide feedback on agents and customer service experience.
  • Keep abreast of new company products and services.
  • Issue refunds to customers.
  • Oversee product exchanges and returns.
  • Analyze data and statistics.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Work with management on customer service initiatives.
  • Utilize social media to respond to customer complaints and praise.

Job Particulars

Education B.Com, BA, BBA/BBM, BCA, BSc
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id224956
Locality Address HSR
Country India

About Company

Sivanta software
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