Customer Service / Tech Support Jobs - Bangalore - Sivanta software
Job Description
- Investigate customer's problems and find solutions.
- Communicate with customers via phone, email, or letter.Hire, train, and terminate customer service agents.
- Provide scripts to read from during phone calls.
- Handle major incidents that cannot be resolved by agents.
- Resolve complaints and order issues.
- Ask customers to provide feedback on agents and customer service experience.
- Keep abreast of new company products and services.
- Issue refunds to customers.
- Oversee product exchanges and returns.
- Analyze data and statistics.
- Compile and print reports on overall customer satisfaction.
- Isolate and identify areas of improvement.
- Work with management on customer service initiatives.
- Utilize social media to respond to customer complaints and praise.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id224956
Job Category BSc/BCA/BBM , Tech Support
Locality Address HSR
State Karnataka
Country India
About Company
Sivanta software
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