Customer Service / Tech Support Jobs - Bangalore - SlicePay
Customer Support Executive
Job Description
Responsibilities:
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Recommend improvements in verification, order processes and procedures in order to prevent future problems
- Resolve customers' order or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Refer unresolved customer grievances to designated departments for further investigation
Requirements:
- Ability to communicate clearly and professionally, both verbally and in writing
- Willingness to work a flexible schedule and occasional overtime when needed
- Possess a strong work ethic and team player mentality
- Hard working individual with ability to handle dynamic, ever-changing situations
Job Particulars
About Company
We live in a world where if we want to buy something, we need to pay for it. But there are many instances where we don't have money or don't want to use it immediately to pay for something that we want. For all these instances, we are building SlicePay - that can fund these purchases and you can come back and pay over time.
Payments in India is one of the biggest problems and hence the opportunity is huge. We are trying to change the way we take decisions of choosing to buy something or not.