Customer Service / Tech Support Jobs - Chandigarh,Mohali - Aninfosec

Eligibility : BE/B.Tech

Location : Chandigarh, Mohali(Sector 65)

Last Date : 21 Oct 2016

Experience Required: Freshers

Hiring Process : Face to Face Interview

Aninfosec - Job Details

  • Excellent communication skills with ability to manage customer conversation ensuring confidence, clarity and ability to build rapport for Voice Process
  • Closing sales & making plans to gain repeat business
  • Troubleshoot telephone and/or email inquiries in the customer support/technical support queue
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution.
  • Deliver outstanding customer service to direct customers in a high pace contact center environment
  • Perform appropriate and timely troubleshooting of technical issues
  • Meet performance standards in productivity and quality set by the department in a highly metrics driven operation; the number of calls, length of calls, quality scores, sales.

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