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Customer Service / Tech Support Jobs - Chennai - Kriya Technolgies

Eligibility : BBA/BBM, BSc, BCA, BE/B.Tech, BEd, B.Pharm, B.Com, BA

Location : Chennai

Last Date : 29 Oct 2016

Salary : 15000 - 25000 Rs Per Month

Year of passing: 2013 - 2016

Experience Required: 0-3 Years

Hiring Process : Face to Face Interview, Telephonic Interview

Skills: IT-Hardware, Troubleshooting

Kriya Technolgies - Job Details

  • installing and configuring computer hardware operating systems and applications;
  • monitoring and maintaining computer systems and networks;
  • talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • replacing parts as required;
  • providing support, including procedural documentation and relevant reports;
  • following diagrams and written instructions to repair a fault or set up a system;
  • supporting the roll-out of new applications;
  • setting up new users' accounts and profiles and dealing with password issues;
  • responding within agreed time limits to call-outs;
  • working continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritising and managing many open cases at one time;
  • rapidly establishing a good working relationship with customers and other professionals, such as software developers;
  • testing and evaluating new technology;
  • conducting electrical safety checks on computer equipment.
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