Customer Service / Tech Support Jobs - Chennai - Nextgen HR Solutions
Job Description
Designation : Customer Service Representative / Senior Customer Service Representative
Work location: Chennai
Shift Timing : Night Shift
Process : Email & Chat
Job Summary:
The Customer Service Team plays a vital role in directly impacting the reputation of by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, patience and resourcefulness.
Responsibilities:
- Respond to emails from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
- Resolve customer issues in a timely and consistent manner
- Manage time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
Job Particulars
About Company
We are young, but fast emerging staffing solution company. We are committed in promoting organizational effectiveness by sourcing the right candidates who is expertise in specific functional areas for any sector. Accuracy in screening and delivering the right person to the Right organization is the strategic key.
Rich in experience with a deep sense of value for our clients, we are dedicated to offering the best talents in respective fields. We thrive on goodwill and understand the necessity of Quality and Integrity in every area of work.
By combining strategic techniques of screening with accurate job descriptions and detailed monitoring, we provide the perfect placements, bringing visibly higher profits to any company.
