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Customer Service / Tech Support Jobs - Chennai - Sutherland Global Services

Eligibility : BVSc, MCA, Vocational Training, Certificate Course (ITI), M Phil / Phd, Diploma, B.Com, BA, 12th Pass (HSE), 10th Pass (SSC), M.Com, BBA/BBM, MA, BCA, MBA/PGDM, BHM, BEd, MEd, PG Diploma, MSW, MS, MHM

Location : Chennai(Velachery )

Last Date : 26 Sep 2016

Salary : 12000 - 30000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview, Telephonic Interview

Sutherland Global Services - Job Details

  • Handling inbound US Voice call
  • Handling US customer queries resolving the same
  • Retaining the customers.
  • Upselling a suitable product.
  • Responsible for providing timely and effective resolutions to customers through the call.

Technical Knowledge :

  • Having good understanding about OS/Anti Virus and L1 function
  • Basic knowledge of Windows and Linux operating system
  • Should have basic troubleshooting and problem determination skills
  • Exposure to IT Infrastructure Monitoring tool and ticketing tool

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