Customer Service / Tech Support Jobs - Chennai - Sutherland Global Services
Technical support Executive
Sutherland Global Services
0 Years 
12000 - 30000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BEd, BHM, MCA, BVSc, MEd, MHM, MS, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), Vocational Training 
Expired
Posted: 16 Sep 16
Job Description
- Handling inbound US Voice call
- Handling US customer queries resolving the same
- Retaining the customers.
- Upselling a suitable product.
- Responsible for providing timely and effective resolutions to customers through the call.
Technical Knowledge :
- Having good understanding about OS/Anti Virus and L1 function
- Basic knowledge of Windows and Linux operating system
- Should have basic troubleshooting and problem determination skills
- Exposure to IT Infrastructure Monitoring tool and ticketing tool
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BEd, BHM, MCA, BVSc, MEd, MHM, MS, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), Vocational Training
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id231774
Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support
Locality Address Velachery
State Tamil Nadu
Country India
About Company
Sutherland Global Services
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