Customer Service / Tech Support Jobs - Coimbatore - Dell BPSCoimbatore
Job Description
Customer care Voice senior representative working in our Call Centre to carry out the crucial function of verifying eligibility/benefits and also verifying/notifying our Clients. Several thousand direct B2B calls are made to US Health Insurance companies each night to update and resolve the status of outstanding claims on the Client Software. Clients based in the US work closely with our teams, to be able to expedite timely recover of Health care expenses met by Doctors and Hospitals
- Placing calls to the insurance companies to verify patient's health insurance eligibility/benefits and verification/notification of authorization
- Document the outcome of the call and analysis as per the requirement being trained on.
- Taking action based on the call outcome/analysis as per instructions provided
- Placing calls to the insurance companies to verify patient's health insurance eligibility/benefits and verification/notification of authorization
- Document the outcome of the call and analysis as per the requirement being trained on.
- Taking action based on the call outcome/analysis as per instructions provided
- Adhering and achieving to ramp up targets.
- Regular Attendance.
- Work closely with the team leads and quality resources to deliver SLA.
- Apply the training knowledge to the day to day work
Job Particulars
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id204096
Job Category Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
Dell International Services India Private Limited
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.P.S Note: NTT DATA plans to acquire Dell Services as announced on 28th March 2016.Â
If you are selected for a Dell Services position and the transaction closes, your future employment will be with NTT DATA. Dell recruiters can provide you with additional information about any applicable changes upon request.
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