Customer Service / Tech Support Jobs - Coimbatore - Qutez Info Media Pvt Ltd

Eligibility : M.Pham, M.Com, BBA/BBM, MA, BSc, BCA, BHM, BEd, MEd, PG Diploma, MSW, MSc, M Phil / Phd, Diploma, B.Pharm, B.Com, BA, MHM, MCA

Location : Coimbatore

Last Date : 17 Oct 2016

Salary : 12000 - 18000 Rs Per Month

Experience Required: 1 Years-3 Years

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview

Skills: Verbal Communication

Qutez Info Media Pvt Ltd - Job Details

Job Title:
         Customer Support in Sales Domain (International-Voice)

Job Qualification

  • Minimum 1-3 years experience(Experience in Sales is added advantage)
  • Excellent in Communication(American Slang)
  • Must be flexible
  • Only NightShift
  • Immediate joiners are preferred

Job Description

  • Willingness to provide outstanding customer service with excellent sales, go out of the way to ensure great customer experience and should be able to empathize with the customer.
  • Ability to handle customer escalations and share prompt resolutions through interactions with internal as well as external teams.
  • Ability to analyze and influence customer behavior through telephonic conversations. 
  • Ensuring high quality service resulting in guest delight by extensive interaction with guests and quick resolution of problems.
  • Solving the guest inquiries.
  • Coordinating with team members to ensure smooth functioning of operations and a comfortable stay for the guest.Ensuring highlighted issues are resolved. 
  • Ensuring compliance with predefined standards of customer service by the organization to achieve high customer satisfaction levels.

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