Customer Service / Tech Support Jobs - Delhi,Gurgaon - Hawk Safety Limited
Job Description
We are looking for 2 client support administrators (1 Mid/Junior & 1 Senior) with excellent customer service skills to work in our friendly customer focused support team.
The roles involve the following:
- Provide 2nd
& 3rd line hardware & software support to external clients
- Investigate
faulty Hawk hardware
- Investigation,
diagnostics & resolving clients’ support issues
- Monthly
reports from the support site to analyze, identify & report to management
on trends
- Carry
out Comark dpc program changes for JLP/Waitrose
- New
clients’ system setup
- Audit
template set up
- Liaison with development team
Educational background: IT graduate
Languages: The resources should speak an excellent English. A British accent will be considered a plus
Job Particulars
About Company
Hawk Safety designs and supplies technology led monitoring and management products and solutions to provide safety and compliance for the Food and Healthcare Industries. It is a notable leader within its area of business with adoption of its solutions by clients ranging from the smallest independents to large multi site enterprises. Hawk Safety is a subsidiary of Hawk and manages its global operations from its headquarters in the UK.
