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Customer Service / Tech Support Jobs - Delhi - MS Management services pvt ltd

Eligibility : BVSc, BBA/BBM, BSc, BCA, BHM, BEd, B.Pharm, B.Com, BA

Location : Delhi

Last Date : 04 Nov 2016

Salary : 13000 - 15000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview

MS Management services pvt ltd - Job Details

Position : Tech support

Level : Executive

Position : 2

Salary : upto 15K

Responsibilities:

  • Develop and deliver simple to complex IVR solutions.
  • Be part of the techno-functional team to provide the solution of problems.
  • Must have knowledge about telecom functionality.
  • Provide IVR problem diagnosis / resolution via telephone/email/chat.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users.
  • Take action on work orders and assign escalation incidents to appropriate teams and follow up until closure.

Skill

  • Excellent/Good communication and conversation skills (Verbal and Written).
  • Good documentation skills
  • Good working knowledge of MS OFFICE
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Calm approach when under pressure.
  • Strong customer focus

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