Customer Service / Tech Support Jobs - Delhi - MS Management services pvt ltd
Job Description
Position : Tech support
Level : Executive
Position : 2
Salary : upto 15K
Responsibilities:
- Develop and deliver simple to complex IVR solutions.
- Be part of the techno-functional team to provide the solution of problems.
- Must have knowledge about telecom functionality.
- Provide IVR problem diagnosis / resolution via telephone/email/chat.
- Responds to telephone calls, email, instant messages, and assigned tickets from users.
- Take action on work orders and assign escalation incidents to appropriate teams and follow up until closure.
Skill
- Excellent/Good communication and conversation skills (Verbal and Written).
- Good documentation skills
- Good working knowledge of MS OFFICE
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Calm approach when under pressure.
- Strong customer focus
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id227470
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Delhi
Country India
About Company
MS Management Private Limited is one of leading HR solution provider
with more than 50+ reputed companies all over India. Today, the
organization has a strong global presence all over India. We focus on
recruiting candidate for Fresher, Senior and Middle level management.
Exclusive services are available for recruiting manpower at top level.
We are committed to the highest standards of professionalism and
integrity in our service standards. Our commitment is to fulfill
requirements in each & every respect. We never forget that each day
concern new level of challenges for companies. Therefore MS Solutions
works in right earnest to get the right candidates for available
opportunity.
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