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Customer Service / Tech Support Jobs - Delhi - Travel and Jaunt

Customer Care Executive
Travel and Jaunt
Delhi(Central Delhi , Chandni Chowk , Connaught Place , Daryaganj , Delhi Cantt. , Dwarka , East Patel Nagar , Jail Road , Janakpuri , Janpath , Karol Bagh , Khan Market , Kirti Nagar , Mayapuri, Model Town 2 , Moti Nagar , Mukherjee Nagar , Najafgarh , Nangloi , Naraina , Netaji Subhash Place , Paharganj , Palam , Palam Vihar , Paschim Vihar , Pitampura , Punjabi Bagh , Rajinder Nagar , Rajouri Garden , Rohini , Subhash Nagar , Tagore Garden , Tilak Nagar , Uttam Nagar , Vikaspuri , West Patel Nagar , Delhi-Others)
15000 - 25000 Per Month
Customer Service / Tech Support Jobs - Delhi - Travel and Jaunt
Last Date 12 Nov 2016

Travel and Jaunt - Job Details

Date of posting: 13 Sep 16

Job brief

We are looking for an enthusiastic Customer Care Executive for our company. You will be responsible for attending queries over the phone & email and maintaining good customer relationships.
An effective Customer Care Executive must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.
Responsibilities

  • Answer questions about products or the company
  • Ask questions to understand customer requirements and upsell.
  • Enter and update information in the inhouse system
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet the requirements and facilitate customers.
  • Keep records of calls and sales and note useful information
  • Contact potential customers to inform them about a products or services.

Requirements

  • Proven experience as Customer Care Executive or other sales/customer service role
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; BSc/BA will be a plus

Job Type: Full-time with Salary plus excellent incentives

Required education:

  • High school or equivalent

Required experience:

  • Customer Support: 1 year with Excellent English speaking skills
  • Candidates with experience in Travel & Tourism, BPO and Telesales are preferred.
  • Candidates without good English speaking skills, please don't apply.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About Travel and Jaunt

Travel & Tourism and Visa Consultancy
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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