Customer Service / Tech Support Jobs - Gurgaon - American Express
Job Description
Overview of the Business:
At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
A career in World Service at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential.
- Deliver extraordinary customer care by responding to questions concerning corporate customer accounts
- Grow and nurture customer relationships on each and every call Document necessary account information and offer solutions that benefit the customer
- Maintain acceptable performance standards, including effectiveness, efficiency and quality
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
This role may be subject to additional background verification checks
- Passion for serving customers with proactive solutions that grow relationships
- Flexibility on both day and evening schedules: weekend availability is required
- Strong verbal communication skills including active listening
- Excellent PC and navigation skills required
- Shifts: variable
- Language: English