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Customer Service / Tech Support Jobs - Gurgaon - American Express

Customer Care Professional

American Express
Expired

Posted: 20 May 16

Job Description

Overview of the Business: 
At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. 

A career in World Service at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential.

 

  • Deliver extraordinary customer care by responding to questions concerning corporate customer accounts
  • Grow and nurture customer relationships on each and every call Document necessary account information and offer solutions that benefit the customer
  • Maintain acceptable performance standards, including effectiveness, efficiency and quality
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

This role may be subject to additional background verification checks 

Qualifications 
  • Passion for serving customers with proactive solutions that grow relationships
  • Flexibility on both day and evening schedules: weekend availability is required
  • Strong verbal communication skills including active listening
  • Excellent PC and navigation skills required
  • Shifts: variable
  • Language: English 

Job Particulars

Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id194024
Locality Address DLF Cyber City
Country India

About Company

We are a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide—combined with our leading edge marketing, information management and rewards capabilities—enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. 
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