Customer Service / Tech Support Jobs - Gurgaon - BeConnected IoT division of Beyond Evolution
Job Description
Customer Service & Sales requirement
Key responsibilities:
- Train and work on internal CRM system
- Handle customer queries, feedback, and complaints via email, phone
- Collecting enquiries that come via social media channels
- Helping customer to make informed decision by understanding their buying scenario
- Helping customer complete the purchase
- Explain the product use and installation to customers
Profile of candidate –Sales & Marketing
1. Sales/Business Development executive with minimum 3-4 years’ experience in selling an electronics or lifestyle product. Experience in launching a product or start-up sales will be preferred
OR
2. Customer service executive with minimum 3-4 years’ experience in handling customer queries for a product or high-value service
Educational Qualification
Graduate in any field with a 50% or above
Knowledge of MS Office
Communication- language English. Fluency in written and spoken English.
Candidate should be able to clearly decipher issues from customer’s emails, chats, phone conversations
Candidate should be able to draft appropriate response
Candidate should be able to lead, facilitate inter-team communication
If candidate has relevant experience, educational qualifications can be relaxed further
Job Particulars
About Company
BeConnected team () is building its customer service team to manage the launch of its first product, Betty, a smart plug + mobile app solution. Betty plug connects with any home appliance and allows the user to control the appliance from anywhere using the free be-connected mobile app.
BeConnected is a start-up division of Beyond Evolution Tech Solutions Pvt. Ltd. () a well-known company in the mobile applications and IoT industries. Beyond Evolution’s marquee clients that we developed Apps for include Honda Motors, Softbank, Air India, 91 Mobiles, DDB Mudra etc.
BeConnected offers an exciting start-up environment and growth opportunities for a career in sales and customer service. The company will provide complete on-the-job product training along with salary as per industry benchmarks.
