Customer Service / Tech Support Jobs - Gurgaon - Wydr
Job Description
TITLE OF JOB:
Customer Support Executive
Experience: Fresher
Summary of Key Responsibilities:
- Processes telephone orders by quoting product prices, delivery specifications and payment terms and by offering substitute products where appropriate.
- Handling the Chat.
- Responding to Mails.
· Candidate should possess excellent oral and written communication skills.
· Candidate with good customer service skills would be preferred.
· Responsible for dealing with Clients Queries.
· Responding to customer query over emails
- Prospects for new accounts within a specified geographical territory.
- Pursues product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources.
- Establishes and maintains customer relationships. Learns and evaluates customer operations to aid in identifying customer objectives, requirements and preferences.
- Processes product quotations and provides continuous follow up throughout the completion of the customer's purchasing cycle.
Requirements:
- Achieves and maintains technical capabilities at required levels, attends customer seminars, schools and special promotions and participates in sales meetings, vendor seminars and training schools to enhance and maintain personal and product knowledge.
- Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
- Able to meet deadlines.
- Able to work overtime as needed.
Job Particulars
About Company
Wydr is a Mobile First Performance Based Wholesale Marketplace that makes wholesale buying and selling more organized, quicker and easier. Wydr enable Brands, Importers and Wholesalers to reach out to of retailers across the country using the innovative and disruptive mobile-based marketplace. Led by experienced E-commerce industry founders and funded by top global investors, we bring you an opportunity to work in a fun yet challenging environment.
At Wydr passion, energy and innovation, and customer centric approach is central to our work ethos. We follow a non-formal, fun, collegial, non-hierarchical and high-energy environment. We believe that the best mobile shopping experience can be built only with the most customer centric and passionate people. If this sounds like you - we should talk!
You will work on new challenges on a daily basis, you will focus on problem solving interacting with some top brass technology leadership in the country. We operate in a world-class and very fast-paced engineering environment where you will be learning new things and making a huge impact at the same time.