Customer Service / Tech Support Jobs - Hyderabad - ACT Fibernet

Eligibility : Diploma

Location : Hyderabad

Last Date : 16 Dec 2016

Salary : 7000 - 12000 Rs Per Month

Year of passing: 2014

Experience Required: 2 Years

Hiring Process : Face to Face Interview

ACT Fibernet - Job Details

Job Description:-
  • Assume overall responsibility for ensuring 99.99% Customer Uptime
  • Ensure that BONUs and BONTs (Switches) in the network are maintained as per norms 
  • Ensure support for timely connectivity for all the cross functional teams
  • Maintain the network database and submit the required report to the reporting manager on regular intervals
  • Attend customer complaints on field and give quality resolution within the TAT
  • Provide timely resolution of technical complaints through analysis/ troubleshooting
  • Monitor NMS through SMS/ emails and take appropriate action based on the events
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Note: This posting is done directly & exclusively on

We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.

About ACT Fibernet

ACT (Atria Convergence Technologies Pvt. Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000.

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country's most renowned Triple Play Service providers, bringing state-of the art services to nearly 1.5 million happy homes:

Fibernet (Internet over Fiber Optics)
Digital TV

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